Shipping policy
Shipping Policy
Thank you for shopping with Leafora Tea. We are committed to processing and delivering your order as efficiently as possible. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed.
Business days are Monday through Friday, excluding statutory holidays.
During holidays, promotions, product launches, or periods of high order volume, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
Leafora Tea currently ships to customers within Canada and the United States.
Shipping availability may vary depending on the product, destination, and shipping carrier.
If we are unable to ship your order to the address provided, we will contact you using the information associated with your order.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on factors such as your delivery destination, order size, weight, and available shipping method.
Any free-shipping promotions or minimum-order thresholds will be displayed on our website or at checkout when applicable.
Estimated Delivery Times
Delivery times vary depending on your location, the selected shipping service, carrier operations, customs processing, weather, and other circumstances outside Leafora Tea’s control.
Any estimated delivery dates shown at checkout are estimates and are not guaranteed delivery dates.
Processing time is separate from the carrier’s estimated transit time.
Tracking Your Order
When tracking is available, you will receive tracking information by email after your order has shipped.
Please allow some time for the carrier to scan your package and update its tracking information.
If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, contact us at leaforathebesttea@gmail.com.
U.S. & Cross-Border Orders
Orders shipped between Canada and the United States may be subject to customs processing.
Depending on the destination and applicable laws, your order may be subject to customs duties, import taxes, brokerage fees, tariffs, or other charges.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price charged by Leafora Tea.
Customs procedures may also cause delivery delays that are outside our control.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error after placing your order, contact us at leaforathebesttea@gmail.com as soon as possible. We will try to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.
Leafora Tea is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if an order must be reshipped.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.
If your package appears to be significantly delayed or missing, please contact us at leaforathebesttea@gmail.com with your order number.
We will review the available tracking information and assist you with the appropriate next steps, including contacting the carrier when applicable.
A package marked as delivered by the carrier does not automatically qualify for a refund. Please check around your property, with household members, building management, or the carrier if you cannot locate a package marked as delivered.
Damaged Orders
Please inspect your order when it arrives.
If your order arrives damaged, please contact us as soon as possible at leaforathebesttea@gmail.com and provide your order number along with photos of the damaged product and packaging.
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Returns
Shipping-related returns and refunds are subject to our Return & Refund Policy.
Please contact us before returning any product. Unauthorized returns may not be accepted.
Contact Us
If you have any questions about your order or shipping, please contact us:
Leafora Tea
Email: leaforathebesttea@gmail.com
Website: leaforatea.ca
We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on our website and will apply in accordance with applicable laws and regulations.